FAQs

Frequently asked questions

Learn more about our frequently asked questions.

We're here for your queries, anytime

Where are you located?

Our manufacturing plant is located in Bromsgrove, UK. Please see the Contact page for further information.

Can your products be altered to meet my requirements?

Yes! At Excool SP, all of our products are adapted to suit your specific requirements. We're a fully bespoke manufacturer.

Do you provide controls?

Yes, we provide CAREL controls on all of our solutions. This comes with 24/7 remote monitoring support so that we can assist you at any time. For further information, please see our Remote Monitoring page.

What heat recovery options do you offer?

We offer thermal wheels, run around coils and air-to-air plate heat exchangers. All of our products are ErP compliant, with our plate heat exchanger also being designed and manufactured in house.

What range of airflows do you cover?

We offer competitive products, covering airflows from 0.40m³/s to 50m³/s for most applications. Please see our Sectors page for more specific information.

Do you test your units before delivery?

Our AHUs and plantrooms are all fully tested prior to delivery to ensure there are no issues on site. We also offer Factory Acceptance Tests (FATs) on all of our products, giving you confidence and peace of mind. For more information, please see our Delivery & Commissioning page.

What warranty do you offer?

As standard, we offer a guarantee on all product parts up to 12 months from commissioning. Labour is also covered for this period in UK locations. Beyond this, we offer extended warranties and maintenance packages for up to 5 years upon request. We also offer a lifetime guarantee on all plate heat exchangers. For more information on our services, please see our Service & Maintenance page.